Shipping policy

Shipping Policy

Processing Time

All products are custom‑made. Standard processing time is 2–5 business days before shipment. Processing may vary based on order volume. Rush processing may be available upon request.

Shipping Methods

Orders are shipped within the United States via USPS. Available shipping options and rates are displayed at checkout. Delivery timelines are determined by the carrier and may vary based on location and service level.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase. Forever This Moment is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking updates are provided directly by the carrier.

Lost or Delayed Packages

Forever This Moment is not responsible for delays caused by USPS or other carriers. If your package is lost or significantly delayed, we will assist you in filing a claim with USPS. Refunds for lost packages are issued only after the carrier completes its investigation and confirms the loss.

Delivery Issues

If a package is marked as “delivered” but you did not receive it, please check with neighbors, household members, or your local post office. Forever This Moment is not responsible for packages that are scanned as delivered but cannot be located.

Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and selected service. Shipping fees are non‑refundable once an order has shipped.

Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right. Photographs of the damage may be required to process your claim.